Practical Information: Everything you need to know about your experience at Jeu de Paume
Arrival times, access to Spa, parking or reservations at Rosebud: we have gathered here the answers to the most frequently asked questions to facilitate the preparation of your stopover facing the Mont Blanc massifs.
Reservations, Rates and Room Types
How do I get to the hotel from Chamonix train station?
We offer a private shuttle service for transfers from Chamonix train station and the town centre. (See reception for rates and availability)
Does the hotel have parking for guests?
Yes, free private outdoor parking is available for our customers. Charging points for electric vehicles are available for an additional fee.
What is the distance between the hotel and Chamonix town centre?
The city centre is about a 10-minute drive away . Our shuttle service makes regular access easy.
Does the hotel offer a shuttle service to the ski slopes?
Yes, we offer a free private shuttle service to take you to and from the main ski lifts in the valley (Grands Montets, Flégère, Brévent).
Which ski resort is closest to the hotel?
Les Grands Montets (Argentière), renowned for off-piste skiing and challenging slopes, are the closest and most easily accessible.
Does the hotel have a ski storage room?
Yes, we have a heated and secure ski room where you can leave your equipment.
Can ski passes be purchased at the hotel reception?
Yes, we can get you ski passes (Mont-Blanc Unlimited or Vallée de Chamonix) directly at reception, saving you time.
How to get to the Aiguille du Midi from the hotel?
Our shuttle will drop you off in the city centre where you can take the Aiguille du Midi cable car. (See reception for fares and availability)
Does the hotel offer ski equipment rental?
We don't rent directly, but we have partnerships with quality rental shops. We can arrange delivery to the hotel.
Location, Access and Winter (Ski) Services
What are the room rates at the Luxury Hotel? Jeu de Paume ?
Our rates vary depending on the season (Winter/Summer) and the category (Room, Suite). Consult our booking engine for a personalized quote.
What are the check-in and check-out times?
Arrival is scheduled from 15:00 PM and departure is at 10:00 AM at the latest.
What are the different types of rooms available?
We offer Classic Rooms, Superior Rooms, and Suites spaciousand a chalet, some offering views of Mont Blanc or the Aiguilles.
Do you offer cribs or extra beds in the rooms?
Yes, baby cots are available on request and extra beds can be added in certain room categories (at an additional cost).
Is breakfast included in the price of the overnight stay?
It depends on the package chosen. It is usually served as a full buffet or in your room.
Does the hotel offer all-inclusive packages (half board/full board)?
Yes, half-board packages including dinner at the restaurant are offered, which are very popular during the ski season.
What is your cancellation policy for stays?
Our cancellation policy varies depending on the time of year (high or low season). Please refer to the specific terms and conditions of your confirmation.
Can I bring my dog or pet?
Yes, small pets are welcome at the hotel for an additional daily fee. Please let us know when booking.
What payment methods are accepted at reception?
We accept major credit cards (Visa, Mastercard, Amex) and cash.
The Restaurant and Gastronomy
Do you need to book a reservation to dine at a restaurant?
Yes, booking is mandatory , even for hotel guests, especially if you are on half-board.
Is the restaurant open to customers who are not staying at the hotel?
Yes, the restaurant is happy to welcome outside customers, by reservation only.
Does the restaurant offer Savoyard specialties (Raclette, Fondue)?
We offer seasonal and homemade cuisine. Savoyard dishes may be offered on Mondays, but our cuisine is primarily focused on creative gastronomy.
Is there a bar or lounge where I can have a drink?
Yes, our Fireplace Bar-Lounge is the perfect place to enjoy a cocktail or mulled wine after a day in the mountains.
Is there a dress code for dinner?
An elegant yet casual outfit is appreciated.
Do you offer children's menus?
Yes, the Chef creates adapted and balanced menus for younger children.
Is the wine list varied?
Yes, we have a well-stocked cellar, showcasing great French wines and a selection of Savoy wines.
Is there a terrace for the warmer months?
Yes, we have a panoramic terrace open in summer, offering magnificent views of the surrounding peaks.
Can the restaurant accommodate allergies and specific diets?
Yes, please inform us of any allergies or intolerances when booking your table.
SpaRelaxation and Well-being
What equipment is available in the Spa ?
Le Spa includes a Sauna, a Hammam, two Jacuzzis and treatment rooms.
Is there a swimming pool? Is it indoor or outdoor?
Yes, we have a heated indoor pool with a splendid mountain view.
Do you need to book in advance to access the Spa ?
Access to the swimming pool, sauna, and hammam is generally free for hotel guests. Reservations are required for massages and treatments, as well as for non-hotel guests.
What types of massages do you offer?
We offer a menu of varied massages (relaxing, sports, lymphatic drainage) and body treatments.
Is there a fitness or sports hall?
No, there is no fitness room ; nature offers you all kinds of sporting activities around the hotel.
Access to Spa Is it included in the price of the room and the chalet?
Yes, access to the swimming pool, sauna, steam room and jacuzzi is included. Only treatments and massages are extra.
What are the opening hours of the Spa And the swimming pool?
Le Spa and the swimming pool are usually open 9:00am to 20:00pm.
Do you offer locally sourced skincare products?
Our treatments use high-quality DEEP NATURE product lines, often based on natural ingredients.
Are bathrobes and slippers provided?
Yes, a bathrobe, slippers and towels are provided in your room for access to the Spa.
Hotel Services, Activities and Comfort
The Hotel Le Jeu de Paume Is it suitable for seminars or corporate events?
Yes, we have rooms equipped to organize seminars or meetings in an exceptional mountain setting.
Is there a fireplace in the hotel lounge?
Yes, our living room has a large central fireplace, creating a warm atmosphere typical of mountain chalets.
Can the hotel organize mountain activities (hiking, mountaineering)?
Yes, our concierge service is at your disposal to put you in touch with mountain guides and organize your hikes or excursions.
Do the rooms have a view of Mont Blanc?
Many of our rooms and suites offer panoramic views of the mountain ranges, the Aiguilles, including Mont Blanc (to be specified when booking and depending on the annual size of the fir trees).
Do you offer a laundry service?
Yes, a laundry and dry cleaning service is available for guests (at an additional cost).
Is the hotel open all year round?
The hotel typically closes between seasons (spring and autumn). Please check our website for specific dates. We can open upon request for groups and seminars.
Is there a babysitting service?
Yes, a babysitting service can be arranged upon request and with prior notice to reception.
Where can I find information on snow conditions?
Our reception is informed in real time about weather conditions and the opening of the slopes.
Does the hotel offer a concierge service for activities in Chamonix?
Yes, our concierge service is dedicated to personalizing your stay (restaurant reservations, activities, transfers).
