Practical Information: Everything you need to know about your experience at Jeu de Paume
Arrival times, access to Spa, parking or reservations at Rosebud: we have gathered here the answers to the most frequently asked questions to facilitate the preparation of your stopover facing Mont Blanc.
Reservations, Rates and Room Types
How do I get to the hotel from Chamonix train station?
We offer a service of private shuttle For transfers from Chamonix train station and the town centre. (See reception for rates and availability)
Does the hotel have parking for guests?
Yes a Free private outdoor parking is available to our customers. Additional charging points are available for electric cars.
What is the distance between the hotel and Chamonix town centre?
The city center is about 10 minutes by carOur shuttle service facilitates regular access.
Does the hotel offer a shuttle service to the ski slopes?
Yes, we offer a free private shuttle service to take you to and pick you up from the main ski lifts in the valley (Grands Montets, Flégère, Brévent).
Which ski resort is closest to the hotel?
Grands Montets (Argentière), renowned for off-piste skiing and challenging slopes, are the closest and most easily accessible.
Does the hotel have a ski storage room?
Yes, we have a heated and secure ski storage where you can leave your equipment.
Can ski passes be purchased at the hotel reception?
Yes, we can provide you with the ski passes (Mont-Blanc Unlimited or Chamonix Valley) directly at reception, saving you time.
How to get to the Aiguille du Midi from the hotel?
Our shuttle will drop you off in the city centre where you can take the Aiguille du Midi cable car. (See reception for fares and availability)
Does the hotel offer ski equipment rental?
We don't rent directly, but we have partnerships with quality rental shops. We can arrange delivery to the hotel.
Location, Access and Winter (Ski) Services
What are the room rates at the Luxury Hotel? Jeu de Paume ?
Our rates vary depending on the season (Winter/Summer) and the category (Room, Suite). Consult our booking engine for a personalized quote.
What are the check-in and check-out times?
Arrival is scheduled from 15 hours 00/XNUMX and the departure to 10 hours 00/XNUMX later.
What are the different types of rooms available?
We offer Classic Rooms, Superior Rooms, and Suites spaciousand a chalet, some offering views of Mont Blanc or the Aiguilles.
Do you offer cribs or extra beds in the rooms?
Yes, baby cots are available on request and extra beds can be added in certain room categories (at an additional cost).
Is breakfast included in the price of the overnight stay?
It depends on the chosen plan. It is usually served in the form of full buffet or in a room.
Does the hotel offer all-inclusive packages (half board/full board)?
Yes, formulas in demi-pension Packages including dinner at the restaurant are offered, which are very popular during ski season.
What is your cancellation policy for stays?
Our cancellation policy varies depending on the time of year (high or low season). Please refer to the specific terms and conditions of your confirmation.
Can I bring my dog or pet?
Yes, small pets are welcome at the hotel for an additional daily fee. Please let us know when booking.
What payment methods are accepted at reception?
We accept major credit cards (Visa, Mastercard, Amex) and cash.
The Restaurant and Gastronomy
Do you need to book a reservation to dine at a restaurant?
Yes, the reservation is compulsory, even for hotel guests, especially if you are on half board.
Is the restaurant open to customers who are not staying at the hotel?
Yes, the restaurant is happy to welcome outside customers, by reservation only.
Does the restaurant offer Savoyard specialties (Raclette, Fondue)?
We offer seasonal and homemade cuisine. Savoyard dishes may be available on Mondays, but our cuisine is primarily focused on... creative gastronomy.
Is there a bar or lounge where I can have a drink?
Yes, our Bar-Lounge with Fireplace is the perfect place to enjoy a cocktail or mulled wine after a day in the mountains.
Is there a dress code for dinner?
An elegant yet casual outfit is appreciated.
Do you offer children's menus?
Yes, the Chef creates adapted and balanced menus for younger children.
Is the wine list varied?
Yes, we have a well-stocked cellar, showcasing great French wines and a selection of Savoy wines.
Is there a terrace for the warmer months?
Yes, we have a panoramic terrace open in summer, offering magnificent views of the surrounding peaks.
Can the restaurant accommodate allergies and specific diets?
Yes, please inform us of any allergies or intolerances when booking your table.
SpaRelaxation and Well-being
What equipment is available in the Spa ?
Le Spa includes a Sauna, a Hammam, two Jacuzzis and treatment rooms.
Is there a swimming pool? Is it indoor or outdoor?
Yes, we have a heated indoor pool with a splendid view of the mountain.
Do you need to book in advance to access the Spa ?
Access to the swimming pool, sauna, and hammam is generally free for hotel guests. Reservations are required for the massages and treatments and external clients.
What types of massages do you offer?
We offer a menu of varied massages (relaxing, sports, lymphatic drainage) and body treatments.
Is there a fitness or sports hall?
No, not fitness roomNature is at your disposal for all types of sporting activities around the hotel.
Access to Spa Is it included in the price of the room and the chalet?
Yes, access to the swimming pool, sauna, steam room and jacuzzi is included. Only treatments and massages are extra.
What are the opening hours of the Spa And the swimming pool?
Le Spa and the swimming pool are usually open 9:00am to 20:00pm.
Do you offer locally sourced skincare products?
Our treatments use high-quality DEEP NATURE product lines, often based on natural ingredients.
Are bathrobes and slippers provided?
Yes, a bathrobe, slippers and towels are provided in your room for access to the Spa.
Hotel Services, Activities and Comfort
The Hotel Le Jeu de Paume Is it suitable for seminars or corporate events?
Yes, we have rooms equipped to organize seminars or meetings in an exceptional mountain setting.
Is there a fireplace in the hotel lounge?
Yes, our living room has a large fireplace central, creating a warm atmosphere typical of mountain chalets.
Can the hotel organize mountain activities (hiking, mountaineering)?
Yes, our concierge service is at your disposal to put you in touch with mountain guides and organize your hiking trails or excursions.
Do the rooms have a view of Mont Blanc?
Many of our rooms and suites offer a panoramic view on the massifs, the Aiguilles, including Mont-Blanc (to be specified when booking and depending on the annual size of the fir trees).
Do you offer a laundry service?
Yes, a laundry and dry cleaning service is available for guests (at an additional cost).
Is the hotel open all year round?
The hotel typically closes between seasons (spring and autumn). Please check our website for specific dates. We can open upon request for groups and seminars.
Is there a babysitting service?
Yes, a babysitting service can be arranged upon request and with prior notice to reception.
Where can I find information on snow conditions?
Our reception is informed in real time about weather conditions and the opening of the slopes.
Does the hotel offer a concierge service for activities in Chamonix?
Yes, our concierge service is dedicated to personalizing your stay (restaurant reservations, activities, transfers).
